Contact information
Contact Information & Customer Support
Last updated: 25 July 2026
AuroraLife is committed to providing clear, professional, and reliable customer support. We aim to assist customers with enquiries regarding orders, shipping, product information, returns, and general store support within 24 hours whenever possible.
By contacting AuroraLife, customers agree to communicate respectfully and provide accurate information relating to their enquiry.
Official Contact Information
Customer Support Email
Support Hours
Monday to Friday
9:00 AM – 5:00 PM (GMT)
Estimated Response Time
AuroraLife aims to respond to all customer enquiries within 24 hours.
Response times may be extended during weekends, holidays, promotional periods, or periods of unusually high customer demand.
Our support team is committed to providing clear, professional, and helpful assistance as quickly as possible.
Support Services
AuroraLife customer support can assist with:
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Order updates
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Tracking information
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Shipping enquiries
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Delivery concerns
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Return requests
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Product information
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Payment-related enquiries
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General customer support
To help us respond more efficiently, please include:
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Full name
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Order number
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Email address used during checkout
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Detailed description of your enquiry
Incomplete requests may result in longer response times.
Order Support & Tracking
Customers will receive order confirmation and shipping updates using the email address provided during checkout.
Where available, tracking information will be provided after the order has been dispatched.
Customers are responsible for monitoring tracking updates and ensuring all shipping information provided during checkout is accurate.
AuroraLife is not responsible for delivery issues caused by:
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Incorrect addresses
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Incomplete shipping information
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Failed delivery attempts
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Inaccessible delivery locations
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Courier delays beyond our control
Customer Responsibilities
Customers are expected to:
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Provide accurate order information
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Monitor order updates and tracking notifications
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Review store policies before purchasing
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Contact support within a reasonable timeframe if an issue occurs
AuroraLife reserves the right to refuse support or service in cases involving:
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Abusive language
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Harassment
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Threats
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Fraudulent claims
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Excessive refund abuse
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Chargeback abuse
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Repeated violations of store policies
Returns & Claims
Customers reporting damaged, incorrect, or missing items should contact AuroraLife within 48 hours of delivery.
Photo evidence may be requested to assist with claim verification.
Claims submitted after unreasonable delays may not qualify for replacement, refund, or further support.
Communication Policy
AuroraLife communicates primarily through email.
Customers are responsible for:
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Checking spam or junk folders
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Ensuring their email address is correct
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Remaining reachable regarding active orders or support requests
Failure to respond to support enquiries within a reasonable timeframe may result in delays in resolving the issue.
Business Information
AuroraLife
AuroraLife is an online retail store specializing in practical and innovative products designed to improve everyday comfort, convenience, and lifestyle experiences.
Contact Us
For support enquiries, please contact:
Email: Team.auroralife@gmail.com