Contact information
Contact Information & Customer Support
Last updated: 27 May 2026
AuroraLife is committed to providing customer support that is clear, professional and reliable. We aim to assist customers with enquiries related to orders, shipping, product information, returns and general store support in a timely manner.
By contacting AuroraLife, customers agree to communicate respectfully and provide accurate information relating to their enquiry.
Official Contact Information
Customer Support Email:
Support Availability:
Monday to Friday
9:00 AM – 5:00 PM (GMT)
Estimated Response Time:
1–3 business days
During high-volume periods, promotional events, holidays or collection launches, response times may be extended.
Support Services
AuroraLife customer support may assist with:
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order updates
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tracking information
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shipping enquiries
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delivery concerns
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return requests
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product information
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payment-related enquiries
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account-related issues
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general customer assistance
To ensure faster support, customers should include:
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full name
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order number
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email used during checkout
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detailed description of the enquiry
Incomplete requests may result in delayed response times.
Order Support & Tracking
Customers will receive order confirmation and shipping updates through the email address provided during checkout.
Once dispatched, orders may include tracking information depending on the selected shipping method and destination.
Customers are responsible for monitoring tracking updates and ensuring the delivery address provided at checkout is accurate and complete.
AuroraLife is not responsible for delivery issues caused by:
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incorrect addresses
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incomplete shipping details
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failed delivery attempts
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inaccessible delivery locations
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carrier delays outside our control
Customer Responsibilities
Customers are expected to:
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provide accurate order information
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monitor order updates and tracking
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review store policies before purchasing
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contact support within reasonable timeframes regarding issues
AuroraLife reserves the right to refuse support or service in cases involving:
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abusive language
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harassment
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threats
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fraudulent claims
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excessive refund abuse
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chargeback manipulation
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repeated policy violations
Returns & Claims
Customers reporting damaged, incorrect or missing items should contact AuroraLife within 48 hours of delivery.
Photo evidence may be requested to verify claims before further action is taken.
Requests submitted outside reasonable reporting periods may not qualify for support, replacement or refund consideration.
Communication Policy
AuroraLife communicates primarily through email.
Customers are responsible for:
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checking spam or junk folders
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ensuring the provided email address is correct
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remaining reachable regarding active orders or support requests
Failure to respond to support enquiries within a reasonable timeframe may result in delayed resolution.
Business Information
AuroraLife
London, United Kingdom
AuroraLife operates as an online retail store specialising in fashion bags, accessories and everyday carry essentials designed around practicality, minimal aesthetics and versatile daily use.