Contact information
Contact Information & Customer Support
Last updated: 25 July 2026
Lumaire is committed to providing clear, professional, and reliable customer support. We aim to assist customers with enquiries regarding orders, shipping, product information, returns, and general store support within 24 hours whenever possible.
By contacting Lumaire, customers agree to communicate respectfully and provide accurate information relating to their enquiry.
Official Contact Information
Customer Support Email
team.auroralife@gmail.com
Support Hours
Monday to Friday
9:00 AM – 5:00 PM (GMT)
Estimated Response Time
Lumaire aims to respond to all customer enquiries within 24 hours.
Response times may be extended during weekends, holidays, promotional periods, or periods of unusually high customer demand.
Our support team is committed to providing clear, professional, and helpful assistance as quickly as possible.
Support Services
Lumaire customer support can assist with:
Order updates
Tracking information
Shipping enquiries
Delivery concerns
Return requests
Product information
Payment-related enquiries
General customer support
To help us respond more efficiently, please include:
Full name
Order number
Email address used during checkout
Detailed description of your enquiry
Incomplete requests may result in longer response times.
Order Support & Tracking
Customers will receive order confirmation and shipping updates using the email address provided during checkout.
Where available, tracking information will be provided after the order has been dispatched.
Customers are responsible for monitoring tracking updates and ensuring all shipping information provided during checkout is accurate.
Lumaire is not responsible for delivery issues caused by:
Incorrect addresses
Incomplete shipping information
Failed delivery attempts
Inaccessible delivery locations
Courier delays beyond our control
Customer Responsibilities
Customers are expected to:
Provide accurate order information
Monitor order updates and tracking notifications
Review store policies before purchasing
Contact support within a reasonable timeframe if an issue occurs
Lumaire reserves the right to refuse support or service in cases involving:
Abusive language
Harassment
Threats
Fraudulent claims
Excessive refund abuse
Chargeback abuse
Repeated violations of store policies
Returns & Claims
Customers reporting damaged, incorrect, or missing items should contact Lumaire within 48 hours of delivery.
Photo evidence may be requested to assist with claim verification.
Claims submitted after unreasonable delays may not qualify for replacement, refund, or further support.
Communication Policy
Lumaire communicates primarily through email.
Customers are responsible for:
Checking spam or junk folders
Ensuring their email address is correct
Remaining reachable regarding active orders or support requests
Failure to respond to support enquiries within a reasonable timeframe may result in delays in resolving the issue.
Business Information
Lumaire
Lumaire is an online retail store specializing in practical and innovative products designed to improve everyday comfort, convenience, and lifestyle experiences.
Contact Us
For support enquiries, please contact:
Email: Team.auroralife@gmail.com