Refund policy

Return & Refund Policy

Last updated: 7 June 2026

At AuroraLife, we are committed to providing a high-quality Portable Book Light and excellent customer service. If you are not completely satisfied with your purchase, please review the policy below.

1. Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection laws.

2. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The Portable Book Light must be unused and in its original condition.

  • All original packaging, accessories, and included materials must be returned.

  • Proof of purchase is required.

  • The product must not show signs of misuse, damage, modification, excessive wear, or improper handling.

AuroraLife reserves the right to refuse returns that do not meet these requirements.

3. Non-Returnable Items

Returns are not accepted for:

  • Products damaged due to misuse, accidents, improper handling, or unauthorized modifications.

  • Products returned without original packaging.

  • Products showing significant signs of use beyond normal inspection.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

  • Original shipping charges are non-refundable unless required by law.

  • AuroraLife is not responsible for lost, delayed, or damaged return shipments.

5. Refund Process

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to the original payment method used for the purchase.

  • Processing times may vary depending on your bank or payment provider.

  • Shipping fees, duties, and taxes are non-refundable unless required by law.

AuroraLife reserves the right to issue a partial refund where the returned product is not received in its original condition.

6. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us process your request, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

After review, we may offer a replacement, refund, or another appropriate solution.

7. Chargebacks & Fraud Prevention

AuroraLife reserves the right to investigate and dispute fraudulent chargebacks, refund abuse, or suspicious activity.

Such actions may result in:

  • Order cancellation

  • Refusal of future purchases

  • Submission of evidence to payment providers

  • Legal action where applicable

8. Refused Deliveries

Orders refused by the customer after shipment may be subject to:

  • Return handling fees

  • Shipping cost deductions

  • Processing charges where applicable

9. Contact Us

For return, refund, or replacement enquiries, please contact:

AuroraLife
Email: team.auroralife@gmail.com