Shipping policy
Shipping Policy
Last updated: 7 June 2026
Lumaire ships throughout the United Kingdom, including England, Scotland, Wales, and Northern Ireland, using trusted tracked delivery services.
By placing an order with Lumaire, you agree to the shipping terms outlined below.
1. Shipping Method
Free Tracked Shipping
Estimated Delivery: 3–8 Business Days
Delivery estimates begin from the date of dispatch and may vary due to factors including:
Product availability
Seasonal demand
Courier operations
Weather conditions
Public holidays
Transportation disruptions
Other circumstances beyond our reasonable control
All delivery timeframes are estimates only and should not be considered guaranteed delivery dates.
2. Order Processing
Orders are typically processed and dispatched within 1–4 business days.
Processing times may be extended during:
Promotional periods
Public holidays
Product launches
High-volume sales periods
Customers will receive an order confirmation email after purchase and tracking information once the order has been dispatched.
3. Tracking Information
Lumaire provides tracked shipping whenever available.
Once dispatched, customers will receive tracking details and are responsible for monitoring shipment progress through the courier's tracking system.
Tracking updates are managed by third-party carriers and may occasionally experience delays outside our control.
4. Customer Shipping Information
Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete.
Lumaire is not responsible for:
Failed deliveries
Delivery delays
Lost parcels
Returned shipments
resulting from incorrect or incomplete customer information.
Additional shipping charges may apply if an order must be reshipped due to inaccurate delivery details.
5. Delivery Delays
While we work to ensure timely delivery, Lumaire is not responsible for delays caused by:
Courier service disruptions
Severe weather conditions
Public holidays
Strikes
Transportation interruptions
Operational disruptions
Events beyond our reasonable control
Delivery estimates are provided in good faith but cannot be guaranteed.
6. Lost or Stolen Parcels
If tracking confirms that a parcel has been delivered to the address provided at checkout, Lumaire cannot be held responsible for lost or stolen packages.
Customers are encouraged to ensure that deliveries can be received securely.
7. Contact Us
For shipping enquiries or delivery support, please contact:
Lumaire
Email: team.auroralife@gmail.com