Shipping policy
Shipping Policy
Last updated: 27 May 2026
AuroraLife ships across the United Kingdom, including England, Scotland, Wales and Northern Ireland, using trusted tracked delivery services.
By placing an order through AuroraLife, customers agree to the shipping terms outlined below.
Shipping Method
Free Tracked Shipping
Estimated delivery: 7–15 working days
Delivery estimates apply from the dispatch date and may vary depending on:
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product availability
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seasonal demand
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courier operations
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customs procedures
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weather conditions
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public holidays
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transportation disruptions
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other external factors beyond our control
All delivery timeframes provided are estimates only and should not be interpreted as guaranteed delivery dates.
Order Processing & Dispatch
Orders are generally processed and dispatched within 1–4 business days.
Processing and dispatch times may increase during:
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promotional periods
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holidays
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collection launches
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high order volume periods
Customers will receive an order confirmation email after checkout and tracking information once the order has been dispatched.
Tracking Information
AuroraLife provides tracked shipping where available.
Customers are responsible for monitoring their parcel using the tracking information provided after dispatch.
Tracking updates are managed by third-party courier services and may occasionally experience delays or temporary interruptions outside our control.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete.
AuroraLife is not responsible for:
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failed deliveries
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delayed shipments
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lost parcels
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returned orders
caused by incorrect or incomplete customer information.
If reshipment is required due to incorrect shipping details, additional shipping charges may apply.
Delivery Delays
AuroraLife is not responsible for delays caused by:
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courier disruptions
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customs inspections
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severe weather conditions
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public holidays
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strikes
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transportation interruptions
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operational disruptions
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circumstances beyond our control
Estimated delivery times are provided in good faith but are not guaranteed.
Lost or Stolen Parcels
Once a parcel has been marked as delivered by the courier, AuroraLife is not responsible for lost or stolen packages.
Customers are encouraged to ensure deliveries can be received securely at the selected delivery address.
International Orders
International customers may be responsible for:
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import duties
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customs fees
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VAT charges
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local taxes or handling fees
AuroraLife is not responsible for customs-related delays or additional import charges.
Contact
For shipping enquiries or delivery support: